Getting money back · reviewed 14 March 2026
Refund Window
In plain English
- Six situations get your money back with nothing to argue about; they are numbered in section A.
- Outside those six, a finished purchase normally stands, because the packet opens the instant the card clears.
- An organism that loses, a month below what somebody published, or a change of heart: none of those is a refund.
- Fourteen days, one message to [email protected], your sowing reference in it, and a grower replies inside a working day.
- Consumer law where you live outranks every word on this page wherever it is more generous.
The box is a summary. The lettered sections below are the rule itself, and where the two differ the sections win.
Six situations we put right, without argument
None of these is a judgement call and none of them needs a case made for it. Tell us, and either the money goes back or the correct file goes out, whichever you would rather have.
- The same order was charged to you more than once.
- A payment settled and no packet ever opened for it.
- The organism cannot be installed or run at all, after a fair attempt between us to make it work.
- What was delivered is not the stage that was paid for.
- The payment was not authorised by you.
- A law that applies to you requires the refund.
Bring any of the six to us before bringing it to your bank. A card dispute runs for weeks, costs this grove a fee whichever way it lands, and resolves nothing a message would not have resolved the same afternoon.
Why the window is narrow to begin with
Payment opens the packet at once, and a file that has left our hands cannot be recalled. From the moment your download is live, the sale stands, and as a general rule it is not reversible afterwards.
Cooling off, where your country grants it
Some countries give buyers of digital content a period in which to change their minds. Where yours does, completing the purchase is both your request for delivery straight away and your acknowledgement that the cooling-off right falls away once the file is released. Where your own law does not permit that acknowledgement, your own law governs — see the last section of this document.
What sits outside the window
- An organism that lost money. Trading software loses on positions; that is the nature of the thing. The warning sits on the organism page, on the grow page and in the booklet inside your ZIP.
- A result below something published. Any figure we ever print belongs to an account of ours, and yours differs in broker, costs, capital, leverage, inputs and starting week. About Our Figures sets out why.
- A change of heart after the packet has been opened.
- Wanting a different organism, or the other stage. Ask about re-potting instead: moving up costs the difference between the two prices and not a penny more.
- A planting problem care can solve. A wrong symbol, a broker setting, a terminal option — those get fixed, and there is nothing to refund about an organism that now runs.
- The 12-month growing licence reaching its end.
The route a refund takes
Write to [email protected] inside fourteen days of the purchase. Put the sowing reference from your harvest page in the message and a few lines about what went wrong; a grower answers within one working day. Once a refund is agreed, Whop is the party that pushes the money back along the road it arrived by, and banks take anywhere from a couple of days to a fortnight to show it on a statement. Whop settles the card side and nothing else: whether a refund is owed at all is our decision, made under this page and under whatever law covers you.
If your local law gives you more than this page does
Then your local law is what counts, and this page yields to it. Nothing written here removes a right that consumer legislation in your country grants you. This document sits beside the Planting Terms rather than above them.