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Care

One mailbox, and a grower at the far end of it.

Describe the organism, the broker and what happened on the chart. What comes back is written by somebody who can open the source and change it, which is not something a support desk is able to offer you.

Write to us

[email protected]
Reply time
Within one working day
Please quote
Your Seed Code or sowing reference

Care guide

Planting, tending, harvesting.

The questions we are asked most, in the order a new grower meets them.

I copied the file in and the Navigator still shows no sign of it.

Ask the terminal for its data folder (the File menu has the entry) and check the .ex5 sits inside MQL5 and then Experts, not in a sub-folder of your own. Then refresh the Expert Advisors list in the Navigator. If it still does not sprout, restart the terminal once; a build copied in while it was running is sometimes not noticed until then.

It is planted on the chart but never opens a position.

First check the Algo Trading button at the top of the terminal is on and the smiley face in the chart corner is smiling. Then remember what the organism is for: it opens only when its reading clears the threshold, inside its session window, below its spread ceiling and while no loss brake has tripped. Quiet weeks can pass with nothing planted. The care guide in your ZIP lists the inputs your stage uses; if they match and days go by, write to us with the broker, the chart and the terminal build number.

Which chart and timeframe should it be planted on?

The ones named in the care guide for your stage. Each organism reads one timeframe for its decisions and does not care which one you are looking at, but attaching it to the wrong symbol plants it in the wrong market entirely. Sequoia watches its list from a single chart; do not attach it to several.

Does it need repotting when I change computer or broker?

Copy the same .ex5 into the new terminal and set the inputs again from the care guide. Your licence is tied to your order and its Seed Code, not to a machine, so nothing is activated and nothing needs resetting. A new broker means new spreads and fills, so start on demo there before real size.

How much light does it need: must the terminal stay open?

Yes, without exception. The organism thinks only while the program is open: close it, or let the machine doze off, and anything already in the market carries on at the broker with its stop and target attached but nobody supervising. Most growers move onto a small hosted machine once demo is behind them.

Can two organisms share one bed?

An account can hold two, but not while you are learning either of them. Nothing is halved by splitting the balance: exposure doubles, and two organisms reading the same weather rarely take their bad fortnights in turn. Grow one until its moods hold no surprises, and the question of a second answers itself.

What is my Seed Code for, and what if I lose it?

It is the licence key for your purchase, and it turns up twice: once on the harvest page, once in the welcome email. Its only job is to tell a grower which build and which term you are writing about, so nothing is ever typed into the terminal. Mislaid it? Send the sowing reference, or the address you paid from, and it comes straight back to you.

What happens at the end of the 12 months?

The licence expires, and with it the right to run the software, so the organism comes off the chart. Before the final month is out, an email lands with the cost of a fresh licence, in case you want one. Renewal never happens on its own, your card stays untouched until you deliberately buy again, and no open-ended licence exists on this site to be sold.

How do refunds work?

The packet opens as soon as the card clears, which is what makes a finished purchase normally final. Three things override that with no argument required: the same order charged twice, a payment where no download ever opened, and an organism that will not run at all. Money goes back out by the door it came in through, and the refund window page numbers every case.

What to tell us

Pick the nearest patch.

Each card opens a message with the right subject line, so it lands in the right place on our side.

Who is behind the grove

One grower, and a short list of things we do not do.

Eabotnica is one person, identity-verified with the payment processor, writing and tending every organism on this site out of eabotnica.com. The address above reaches that same person; there is no second line to be escalated to and no rota to wait on.

What is for sale is compiled software for MetaTrader 5, licensed for 12 months at a time. What will never be for sale here: brokerage, custody of anybody's money, managed accounts, a signal room, or advice about what you ought to trade.

Eabotnica is a trading name, not a registered company. The business behind it is run by an individual who has completed identity verification with our payment processor. Anyone who needs the operator's full legal and postal details can ask for them at [email protected] and will receive them by reply.

Everything on this site is sold and licensed by Eabotnica. Whop handles the card payment as our payment processor and nothing more: it is not the seller, the supplier or the licensor of the software you receive.